Whenever we felt like going for dinner outside over weekend, the nearest place is to some restaurant in and around West of Chord road or somewhere near Vijaynagar in Bangalore. The only logic is, it will be nearer for us to reach home and we can spend less time in commuting and quality time together.
Me and my wife went to a restaurant called Madura. The service around here was really horrible, worth sharing…
We needed to shout for a single request. Let it be a glass of warm water or ice cubes.. The food was not at its best, as it used to be…
The waiters attitude was as if people were having dinner for charity…
Every request was met with some or the other kind of arrogance…
Not only with us, but with all customers present there.. Always hurrying up for Main course…
Weekend dinner is supposed to be a relaxing time with family.. Lots of chats, laughter and fun.. Spending quality time with friends n family… But thanks to Madura and its polite service, they had spoiled almost every family’s evening out there..
Service was … Bad… Bad… Bad… WHY….?
Now restaurant has Customers… Restaurant has got a Name around there … Restaurant is in profit…
And because they are doing so well, they’ve taken the lines out front for granted… and
Guess what? It’s the beginning of their end…
Nothing fails like SUCCESS…
“THE MORE SUCCESSFUL YOU AND YOUR ORGANISATION BECOME, THE MORE HUMBLE AND DEVOTED TO YOUR CUSTOMER YOU NEED TO BE..”
The more committed to efficiency and relentless improvement you need to be.. The faster you need to play. The more value you need to add… Because the moment you stop doing the very things that got you to the top of the mountain is the very moment you begin the slide down to the valley…
With due credits to My wife Amitha
Quotes courtesy Greatness Guide
The real world.. 